ICT

posted 5 dagen geleden

As IT Service Support Engineer you have the ability to investigate, suggest appropriate solutions and resolve application issues efficiently. At the same time you are the type of person who enjoys engaging with customers to ensure the highest quality of service. In this position you will work within an international, growing organization and get the opportunity to help build the European team. Sounds interesting? Apply for the position of IT Service Support Engineer at LKQ Fource Hoensbroek now!  What will you do As IT Service Support Engineer you will be responsible for providing first and second line IT support and response services to a very demanding user-base across LKQ Europe. You will deliver a positive customer experience through the swift and efficient resolution of problems and issues.  Your key responsibilities •    Customer Service Support Receiving and responding to a range of requests for IT support, providing information to resolve, meet requests, or investigate to promptly resolve and escalate as appropriate, maintaining information and recording, tracking, monitoring, and reporting as appropriate. •    Service Level Management Monitoring and logging the actual service provided against expected service level agreements (SLAs). •    Incident Management Prioritizing and diagnosing incidents, investigating causes and either resolving or escalating as required, facilitating recovery, following resolution, documenting incidents to agreed procedures. •    Request Management Prioritizing requests, Consulting and confirming request details as required, facilitating request resolution within agreed service level targets, Documenting requests to agreed procedures. •    Problem Management Initiating and monitoring actions to investigate and resolve problems, determining fixes/remedies, Solving and/or assisting with the implementation of agreed remedies and preventative measures. •    Systems Installation/Decommissioning Undertaking routine installations and de-installations of items of hardware and/or software, documenting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. •    Quality and Conformance Generating, producing, and distributing reports, using measurement tools for routine analysis of data, Identifying and implementing improvements to data collection methods. Who are we Fource is part of LKQ Corporation and in the Netherlands, we supply around 250,000 different automotive parts to our clients. We supply our clients with accurate and fast deliveries. Moreover, we like to be ahead of the market, and we work actively and innovatively on the future of our organization! We never stand still and are constantly looking for new opportunities in the market. In addition, we are in a sector that will undergo a transformation in the coming years, and we are a changing organization where certainly not everything is fully crystallized. As a result, there are plenty of opportunities within our organization to grow!     Your team The team consists of an IT Service Support Manager, two IT Service Support Team Leaders and 16 IT Service Support Engineers. You will report directly to the IT Service Support Team Leader. The team is spread out over 3 different locations in The Netherlands, 1 location in Belgium and 1 location in France. You will also be part of the European team.   Your strength •    Minimum 2+ years’ experience in a first/second line service desk response role; •    Excellent communication skills and a good spoken and written command of Dutch and English are essential; •    Technical and commercial education ideally in information technology; •    Knowledge and understanding of end user technology devices, operating systems, business applications, software, printing systems and cybersecurity basics; •    Setting up of new equipment and upgrading existing systems; •    Experience/knowledge of the “ServiceNow” ITSM platform or similar and all related processes; •    Calm, proactive, and participative approach for solving operational problems and issues. Why you should apply As IT Service Support Engineer, you will have a challenging position with a wide variety of responsibilities. You will become part of a large, international organization with an open and informal working atmosphere. Because of the size of the organization, there are plenty of opportunities to grow and you will get the chance to develop yourself through training and education. You will also get the chance to work from home and travel to the different locations in the country.  We also offer:  •    A salary between €2.500,- and €3.400,- depending on your knowledge and experience;  •    A lease car, mobile phone and laptop; •    Good fringe benefits, such as a good pension scheme, 25 vacation days (with additional purchase scheme), discount on insurance, a work-from-home allowance of €4.00 per day; •    Sufficient growth opportunities and the opportunity to develop further through education and training; •    Staff discount and possibility to participate in company fitness. Seize the moment Enthusiastic about the position of IT Service Support Engineer within LKQ Fource? Send us your resume and motivation via the button 'Apply now'. I will respond to your application within 2 working days. More information? You can contact Frank Maessen, Director of IT Services & Support, on +31611515526.  

posted 11 dagen geleden

As IT Service Support Engineer you have the ability to investigate, suggest appropriate solutions and resolve application issues efficiently. At the same time you are the type of person who enjoys engaging with customers to ensure the highest quality of service. In this position you will work within an international, growing organization and get the opportunity to help build the European team. Sounds interesting? Apply for the position of IT Service Support Engineer at LKQ Fource Schiedam now!  What will you do The IT Service Support Engineer will be responsible for providing first and second line IT support and response services to a very demanding user-base across LKQ Europe. The successful applicant will deliver a positive customer experience through the swift and efficient resolution of problems and issues.  Your key responsibilities •    Customer Service Support Receiving and responding to a range of requests for IT support, providing information to resolve, meet requests, or investigate to promptly resolve and escalate as appropriate, maintaining information and recording, tracking, monitoring, and reporting as appropriate. •    Service Level Management Monitoring and logging the actual service provided against expected service level agreements (SLAs). •    Incident Management Prioritizing and diagnosing incidents, investigating causes and either resolving or escalating as required, facilitating recovery, following resolution, documenting incidents to agreed procedures. •    Request Management Prioritizing requests, Consulting and confirming request details as required, facilitating request resolution within agreed service level targets, Documenting requests to agreed procedures. •    Problem Management Initiating and monitoring actions to investigate and resolve problems, determining fixes/remedies, Solving and/or assisting with the implementation of agreed remedies and preventative measures. •    Systems Installation/Decommissioning Undertaking routine installations and de-installations of items of hardware and/or software, documenting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. •    Quality and Conformance Generating, producing, and distributing reports, using measurement tools for routine analysis of data, Identifying and implementing improvements to data collection methods. Who are we Fource is part of LKQ Corporation and in the Netherlands, we supply around 250,000 different automotive parts to our clients. We supply our clients with accurate and fast deliveries. Moreover, we like to be ahead of the market, and we work actively and innovatively on the future of our organization! We never stand still and are constantly looking for new opportunities in the market. In addition, we are in a sector that will undergo a transformation in the coming years, and we are a changing organization where certainly not everything is fully crystallized. As a result, there are plenty of opportunities within our organization to grow!     Your team The team consists of an IT Service Support Manager, two IT Service Support Team Leaders and 16 IT Service Support Engineers. You will report directly to the IT Service Support Team Leader. The team is spread out over 3 different locations in The Netherlands, 1 location in Belgium and 1 location in France. You will also be part of the European team.   Your strength •    Minimum 2+ years’ experience in a first/second line service desk response role; •    Excellent communication skills and a good spoken and written command of Dutch and English are essential; •    Technical and commercial education ideally in information technology; •    Knowledge and understanding of end user technology devices, operating systems, business applications, software, printing systems and cybersecurity basics; •    Setting up of new equipment and upgrading existing systems; •    Experience/knowledge of the “ServiceNow” ITSM platform or similar and all related processes; •    Calm, proactive, and participative approach for solving operational problems and issues. Why you should apply As IT Service Support Engineer, you will have a challenging position with a wide variety of responsibilities. You will become part of a large, international organization with an open and informal working atmosphere. Because of the size of the organization, there are plenty of opportunities to grow and you will get the chance to develop yourself through training and education. You will also get the chance to work from home and travel to the different locations in the country.  We also offer:  •    A salary between €2.500,- and €3.400,- depending on your knowledge and experience;  •    A lease car, mobile phone and laptop; •    Good fringe benefits, such as a good pension scheme, 25 vacation days (with additional purchase scheme), discount on insurance, a work-from-home allowance of €4.00 per day; •    Sufficient growth opportunities and the opportunity to develop further through education and training; •    Staff discount and possibility to participate in company fitness. Seize the moment Enthusiastic about the position of IT Service Support Engineer within LKQ Fource? Send us your resume and motivation via the button 'Apply now'. I will respond to your application within 2 working days. More information? You can contact Frank Maessen, Director of IT Services & Support, on +31611515526.  

posted 11 dagen geleden

As IT Service Support Engineer you are the type of person who enjoys engaging with customers to ensure the highest quality of service. At the same time, you have the ability to investigate, suggest appropriate solutions and resolve application issues efficiently. In this position you will work within an international, growing organization and get the opportunity to help build the European team. Sounds interesting? Apply for the position of IT Service Support Engineer at LKQ Fource in Amsterdam now!  What will you do The IT Service Support Engineer will be responsible for providing first and second line IT support and response services to a very demanding user-base across LKQ Europe. The successful applicant will deliver a positive customer experience through the swift and efficient resolution of problems and issues.  Your key responsibilities •    Customer Service Support Receiving and responding to a range of requests for IT support, providing information to resolve, meet requests, or investigate to promptly resolve and escalate as appropriate, maintaining information and recording, tracking, monitoring, and reporting as appropriate. •    Service Level Management Monitoring and logging the actual service provided against expected service level agreements (SLAs). •    Incident Management Prioritizing and diagnosing incidents, investigating causes and either resolving or escalating as required, facilitating recovery, following resolution, documenting incidents to agreed procedures. •    Request Management Prioritizing requests, Consulting and confirming request details as required, facilitating request resolution within agreed service level targets, Documenting requests to agreed procedures. •    Problem Management Initiating and monitoring actions to investigate and resolve problems, determining fixes/remedies, Solving and/or assisting with the implementation of agreed remedies and preventative measures. •    Systems Installation/Decommissioning Undertaking routine installations and de-installations of items of hardware and/or software, documenting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. •    Quality and Conformance Generating, producing, and distributing reports, using measurement tools for routine analysis of data, Identifying and implementing improvements to data collection methods. Who are we Fource is part of LKQ Corporation and in the Netherlands, we supply around 250,000 different automotive parts to our clients. We supply our clients with accurate and fast deliveries. Moreover, we like to be ahead of the market, and we work actively and innovatively on the future of our organization! We never stand still and are constantly looking for new opportunities in the market. In addition, we are in a sector that will undergo a transformation in the coming years, and we are a changing organization where certainly not everything is fully crystallized. As a result, there are plenty of opportunities within our organization to grow!     Your team The team consists of an IT Service Support Manager, two IT Service Support Team Leaders and 16 IT Service Support Engineers. You will report directly to the IT Service Support Team Leader. The team is spread out over 3 different locations in The Netherlands, 1 location in Belgium and 1 location in France. You will also be part of the European team.   Your strength •    Minimum 2+ years’ experience in a first/second line service desk response role; •   Excellent communication skills and a good spoken and written command of Dutch and English are essential; •    Technical and commercial education ideally in information technology; •    Knowledge and understanding of end user technology devices, operating systems, business applications, software, printing systems and cybersecurity basics; •    Setting up of new equipment and upgrading existing systems; •    Experience/knowledge of the “ServiceNow” ITSM platform or similar and all related processes; •    Strong written and verbal communication skills; •    Calm, proactive, and participative approach for solving operational problems and issues. Why you should apply As IT Service Support Engineer, you will have a challenging position with a wide variety of responsibilities. You will become part of a large, international organization with an open and informal working atmosphere. Because of the size of the organization, there are plenty of opportunities to grow and you will get the chance to develop yourself through training and education. You will also get the chance to work from home and travel to the different locations in the country.  We also offer:  •    A salary between €2.500,- and €3.400,- depending on your knowledge and experience;  •    A lease car, mobile phone and laptop; •    Good fringe benefits, such as a good pension scheme, 25 vacation days (with additional purchase scheme), discount on insurance, a work-from-home allowance of €4.00 per day; •    Sufficient growth opportunities and the opportunity to develop further through education and training; •    Staff discount and possibility to participate in company fitness. Seize the moment Enthusiastic about the position of IT Service Support Engineer within LKQ Fource? Send us your resume and motivation via the button 'Apply now'. I will respond to your application within 2 working days. More information? You can contact Frank Maessen, Director of IT Services & Support, on +31611515526.  

posted 4 maanden geleden

Steek jij graag je handen uit de mouwen om onze IT-services op hoog niveau aan te bieden aan onze eindgebruikers? En begrijp jij als geen ander wat onze klantorganisatie nodig heeft? Solliciteer dan voor de functie werkplekbeheerder IT Servicedesk.   Wat ga jij doen? Als werkplekbeheerder IT Servicedesk ben jij het centrale ‘loket’ voor alle onze eindgebruiker. Het ‘loket’ waar medewerkers terecht kunnen voor hun (aan)vragen, verzoeken en meldingen van storingen. De gevraagde werkzaamheden die jij via tickets of telefonisch ontvangt, worden zoveel mogelijk direct door jou uitgevoerd en/of ingepland. Op deze manier borg jij de continuïteit, verzorg je het technisch beheer en de ticketafhandeling voor die diensten/ producten die wij als afdeling leveren aan onze interne klantorganisatie. Naast dat je digitaal en telefonisch support biedt, verricht je ook werkzaamheden op locaties van onze gebruiker binnen Nederland, België en Frankrijk. Je werkt graag in de avonduren want we werken in ploegendiensten. Je werk is heel erg afwisselend en je mag alle vragen behandelen. Wat het zo leuk maakt is dat er geen eerste of tweedelijns is. Jij weet alles. Daarnaast adviseer je ook wanneer je verbeterpunten ziet. Wat ga jij nog meer doen?   Jij draagt zorg dat tickets binnen de afgesproken tijden worden afgehandeld. Hierbij heb jij het mandaat om iedereen (collega’s binnen de afdeling, buiten de afdeling, leveranciers) binnen de keten die benodigd zijn voor de uitvoering van/ afhandeling van, aan te spreken; Jij doet de voorbereiding, afstemming en uitvoeren van wijzigingen, waarbij communicatie met alle betrokkenen cruciaal is; Jij installeert, configureert en onderhoudt de gebruikerswerkplek; Jij schrijft en onderhoudt de gebruiksdocumentatie en voert uit van periodieke controles; Jij levert een waardevolle bijdrage aan diverse interne als externe projecten; Jij speurt verbetermogelijkheden op en neemt zelf het initiatief voor verbeteracties;   Wie ben jij? Als werkplekbeheerder IT Servicedesk begrijp jij als geen ander wat onze klantorganisatie nodig heeft. Jij draagt zorg dat onze eindgebruikers elke dag weer hun IT-middelen naar volle tevredenheid gebruiken. Jij steekt graag je handen uit de mouwen om onze services op hoog niveau aan te bieden aan onze eindgebruikers? Van nature daag jij dagelijks je collega’s uit het beste uit hen te halen, is het een vanzelfsprekendheid dat jij je kennis en kunde deelt en eist dit ook van je collega’s. Staat documenteren, periodiek bijwerken en volgen van de beheerprocessen hoog op je agenda? Jij denkt mee met onze eindgebruikers en komt met oplossingen waar ze echt iets aan hebben voor zowel de korte als lange termijn. Dat einddoel hou jij altijd goed voor ogen en je weet dan ook precies wanneer samenwerking het eindresultaat beter maakt. Als teamspeler ben je bereid om meer, of andere uren te maken om de continuïteit van de IT-dienstverlening te leveren. Een consignatiedienst draaien is voor jou geen enkel probleem. Jij hebt meerdere locaties die je gaat bezoeken daarom heb jij ook je rijbewijs B. Wij zijn een internationale organisatie en beheers jij de Nederlandse en Engelse taal. Wat breng jij nog meer:   Jij hebt een MBO+ werk- en denkniveau; Jij hebt al ervaring en kennis opgedaan in grote en complexe omgevingen van 2.500+ werkplekken; Jij hebt aantoonbare kennis in Logistieke organisaties en IT beheer hiervan; Jij hebt aantoonbare ervaring met servers, netwerken en MER ruimtes zowel hardware als software; Jij hebt ervaring met Microsoft producten op de werkplek binnen zowel Citrix als lokaal op laptops en Pc’s. Hierbij denken aan Windows 10/11, Office 365, Teams, SharePoint, SCCM/Intune, Active Directory Etc. Een Microsoft certificering is een pré; Jij hebt ervaring met de ITSM-tool ServiceNow of soortgelijk product. Een ITIL certificering is een pré; Jij hebt een goede beheersing in zowel woord als schrift van de talen Nederlands en Engels;   Wat bieden wij? Aangezien jij gaat zorgen als werkplekbeheerder dat de eindgebruikers tevreden zijn over hun IT middelen krijg jij ook iets van ons. Wij geven je de mogelijkheid om verantwoordelijkheid voor het hele proces te hebben. De mogelijkheid om verbetervoorstellen op te pakken en jezelf nog verder te blijven ontwikkelen. Daarnaast kom je in een organisatie te werken wat internationaal is en aan het groeien waardoor er ook mogelijkheden zijn voor jou om te groeien. Wat kan je nog meer verwachten van ons: Jij krijgt een salaris wat past bij jouw kennis en ervaring; Jij ontvangt een super mooie secundaire arbeidsvoorwaarden pakket namelijk een leaseauto en toeslagen voor de late diensten, personeelskorting en deelname aan bedrijfsfitness; Jij komt te werken in een internationaal gerichte IT-omgeving waarin gebruik wordt gemaakt van de nieuwste ontwikkelingen. Jij ontvangt 25 vakantiedagen op fulltime basis en de mogelijkheid om voordelig extra verlofuren te kopen; Jij hebt bij on de mogelijkheid om een deel van jouw arbeidsvoorwaarden af te stemmen op persoonlijke omstandigheden en wensen.   Wie zijn wij? Fource Automotive BV is onderdeel van LKQ Corporation en opereert vanuit haar eigen werknaam Fource Automotive BV. Vanuit 82 vestigingen in Nederland leveren we zo’n 250.000 verschillende auto-onderdelen aan onze opdrachtgevers. Samen met onze klant weten wat er leeft op het gebied van automaterialen, ook als het gaat om accessoires, equipment, gereedschap, banden en vloeistoffen. Wij beleveren onze opdrachtgevers secuur en razendsnel. Bovendien lopen we graag voorop in de markt en werken we actief en innovatief aan de toekomst van onze organisatie! De IT-afdeling van Fource Services is een centrale stafdienst en bestaat uit meerdere teams van IT-specialisten die dag in dag uit topsport bedrijven. Elke dag gaan zij ervoor om de maximale kwaliteit aan IT-dienstverlening te leveren aan hun eindgebruikers in Nederland, België en Frankrijk. Jij maakt onderdeel uit van het Europese team ‘IT Services & Support’, bestaande uit een 100-tal medewerkers in heel Europa Meer informatie & solliciteren Enthousiast geworden over deze baan? Stuur ons dan jouw cv en motivatie. Eerst meer informatie over de functie? Neem dan contact op met Chico Dohmen (Supervisor IT Servicedesk) telefoonnummer +31 (0)62 2528 215.